Refund policy

REFUND & CANCELLATION POLICY

1. PRIVATE GALLERY SALES & LIMITED EDITIONS
Due to the exclusive nature, rare acquisition process, and limited production of our curated pieces, all sales are final. We do not accept returns or offer refunds for change of mind.

2. TRANSIT DAMAGE & INSPECTION
• White-Glove Inspection: Every item undergoes rigorous quality control and custom crate packaging prior to dispatch.
• Damaged Cargo Protocol: In the unlikely event that an item arrives damaged during priority cargo transit, the recipient must notify our concierge within 48 hours of delivery at info@deedenvilla.com with photographic evidence of the crate and item.
• Resolution: Verified claims will be handled through our transit insurance coverage for repair, replacement, or resolution at our discretion.

3. RESERVED ORDERS & DEPOSITS
Initial 50% deposits paid for concierge allocations are non-refundable, as they secure dedicated artwork allocation and reserve international freight channels.